Printer Queue Problems

(A1) How to recover if printer queues don't work (on MVG etc.)

    First determine the cause/symptoms: (login as SYSTEM)

     (a) $ Show queue/all shows that queue is "busy" and the first
           job is "starting". This does not change after a couple of
           minutes...

        Possible causes:

         Make sure printer is Online and ready, check paper tray,
         turn printer power off/on etc.

         If problem persists, try printing from a computer that is not
         part of the cluster. For example, if MVG or MVF are unable to print
         then try from MVL. If MVL prints OK then printer and network
         are OK, and the problem is with the MVG queues. Proceed as follows
         in that case:

          $ stop/queue/reset laser8
          $ stop/queue/reset laser9
          $ delete/queue laser8
          $ delete/queue laser9

         Do a "Show queue/all" to make sure these queues are gone. Then:

          $ show dev LT

         If the devices LTA81: and LTA87: are in the list, the proceed to
         step-A1B below.

         If the devices LTA81: and LTA87: are not in list then the
         problem has been found - the LTLOAD command failed to run during
         reboot. Proceed as follows:

          $ @sys$manager:ltload

         Then

          $ show dev LT

         and make sure the lta81 and lta87 are back.

         Re-start the laser8 and laser9 queues as follows:

          $ @sys$startup:dcps$startup

         Then test by printing something. It should work.

         Step-A1B
         --------

         If the LTA81: and LTA87: devices are in the queue, then the queue(s)
         must be deleted and re-created. Proceed as follows:

           $ stop/queue/reset laser8
           $ stop/queue/reset laser9
           $ delete/queue laser8
           $ delete/queue laser9
             (note: the above will cause pending jobs in these queues to
                    be discarded)
           $ @sys$startup:dcps$startup

           Then test by printing something. It should work.

(A2) How to re-start queues in VMS

    If the queues are all "stopped", try the following (as SYSTEM)

      $ enable autostart/queues