If you think you're computer-illiterate, don't worry, you're not! The
following people are even more illiterate. Check out the following excerpts
from a Wall Street Journal article by Jim Carlton --

{1.} Compaq is considering changing the command "Press Any Key" to "Press
Return Key" because of the flood of calls asking where the "Any" key is.

{2.} AST technical support had a caller complaining that her mouse was hard
to control with the dust cover on. The cover turned out to be the plastic
bag the mouse was packaged in.

{3.} Another Compaq technician received a call from a man complaining that
the system wouldn't read word processing files from his old diskettes.
After trouble-shooting for magnets and heat failed to diagnose the problem,
it was found that the customer labeled the diskettes then rolled them into
the typewriter to type the labels.

{4.} Another AST customer was asked to send a copy of her defective
diskettes. A few days later a letter arrived from the customer along with
Xeroxed copies of the floppies.

{5.} A Dell technician advised his customer to put his troubled floppy back
in the drive and close the door. The customer asked the tech to hold on,
and was heard putting the phone down, getting up and crossing the room to
close the door to his room.

{6.} Another Dell customer called to say he couldn't get his computer to
fax anything. After 40 minutes of trouble-shooting, the technician
discovered the man was trying to fax a piece of paper by holding it in
front of the monitor screen and hitting the "send" key.

{7.} Another Dell customer needed help setting up a new program, so a Dell
tech suggested he go to the local Egghead. "Yeah, I got me a couple of
friends", the customer replied. When told Egghead was a software store, the
man said, "Oh, I thought you meant for me to find a couple of geeks."

{8.} Yet another Dell customer called to complain that his keyboard no
longer worked. He had cleaned it by filling up his tub with soap and water
and soaking the keyboard for a day, then removing all the keys and washing
them individually.

{9.} A Dell technician received a call from a customer who was enraged
because his computer had told him he was "bad and an invalid". The tech
explained that the computer's "bad command" and "invalid" responses
shouldn't be taken personally.

{10.} An exasperated caller to Dell Computer Tech Support couldn't get her
new Dell Computer to turn on. After ensuring the computer was plugged in,
the technician asked her what happened when she pushed the power button.
Her response, "I pushed and pushed on this foot pedal and nothing happens."
The "foot pedal" turned out to be the computer's mouse.

{11.} Another customer called Compaq tech support to say her brand-new
computer wouldn't work. She said she unpacked the unit, plugged it in, and
sat there for 20 minutes waiting for something to happen. When asked what
happened when she pressed the power switch, she asked, "What power switch?"

{12.} True story from a Novell NetWire SysOp:

Caller: "Hello, is this Tech Support?"
Tech: "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty
period.	How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped. It's because I am. Did you
receive this as part of a promotion, at a trade show? How did you get this
cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a
promotional. It just has '4X' on it."

At this point the Tech Rep had to mute the caller, because he couldn't
stand it. The caller had been using the load drawer of the CD-ROM drive as
a cup holder, and snapped it off the drive!


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This page last modified on : Dec. 26, 1996